Terms of Service

CB Booking Rentals & Tickets — Effective date: October 9, 2026

These terms apply to the app. The CleverBooster website has its own Terms of Service, and our handling of personal data is described in the app's Privacy Policy and the CleverBooster Privacy Policy.

These terms govern the use of the CB Booking Rentals & Tickets Shopify app ("the app") provided by CleverBooster, a business based in Vietnam ("we", "us") to Shopify merchants ("you"). By installing or using the app you agree to these terms. You confirm that you use the app for your business, not as a consumer, and that you are authorized to accept these terms for your business.

1. The service

The app lets you sell and manage appointments, rentals and event bookings in your Shopify store, notify your customers, and manage bookings from your Shopify admin, a staff portal and Shopify POS.

2. Your account and responsibilities

• You are responsible for the configuration of your bookings, prices, policies and the messages sent to your customers, and for having a lawful basis and any consents required to contact them (including SMS/WhatsApp).
• You are responsible for who you give staff-portal access to, and must remove access for people who should no longer have it.
• You must not use the app for unlawful purposes or to send unsolicited marketing.
• You must comply with the laws that apply to your business and your customers, including, where they apply to you, United States laws such as:
  • the Telephone Consumer Protection Act (TCPA) and carrier rules (including A2P 10DLC registration) for SMS, and the CAN-SPAM Act for email;
  • the CCPA and other state privacy laws, including giving your customers any required notice at collection and privacy policy, and handling their privacy requests;
  • the Children's Online Privacy Protection Act (COPPA) if you take bookings for children under 13;
  • consumer protection and automatic-renewal laws for your prices, fees, deposits, cancellation and refund policies;
  • accessibility and anti-discrimination laws for your booking pages and services.
• You must not ask customers for government identifiers, payment card numbers, health or other sensitive information in booking questions unless the law allows it and you have any required consent.

3. Fees

Paid plans and usage-based charges (such as SMS/WhatsApp credits) are billed through Shopify at the prices shown in the app. Plan changes and cancellations follow Shopify's app billing rules. Prices do not include taxes, which are charged by Shopify where required.

4. Availability and support

We aim to keep the app available and working, but we do not guarantee uninterrupted or error-free service. Support: admin@cleverbooster.com.

5. Your data

You own your store's data and your customers' data. We process it only to provide the app, as described in our Privacy Policy (https://bookings.cleverbooster.com/privacy) and the Data Processing Addendum in section 13.

6. Third-party services

Integrations you enable (e.g. Google Calendar, Outlook, Zoom, Klaviyo, Google Analytics, Twilio, your own SMTP server) are governed by those providers' own terms. We are not responsible for third-party services.

7. Disclaimer of warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL PREVENT DOUBLE BOOKINGS, MISSED NOTIFICATIONS OR OTHER ERRORS, AND YOU REMAIN RESPONSIBLE FOR CHECKING YOUR BOOKINGS.

8. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM THE APP IS LIMITED TO THE FEES YOU PAID FOR THE APP IN THE 12 MONTHS BEFORE THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST BOOKINGS, REVENUE, PROFITS OR DATA. Some jurisdictions do not allow these limits, so they apply only to the extent allowed.

9. Indemnification

You will defend and indemnify us against third-party claims, fines and reasonable costs arising from your use of the app in breach of these terms or of the law, including messages you send to your customers, your booking questions, and your prices and policies.

10. Termination

You can stop using the app at any time by uninstalling it. All of your store's data is deleted within 48 hours after Shopify's shop/redact notification following uninstall. We may suspend the app for breach of these terms.

11. Export controls and sanctions

You confirm that you are not located in, or owned or controlled by a person in, a country or region subject to comprehensive United States sanctions, and that you are not on a United States government restricted-party list. You must not use the app in violation of US export control or sanctions laws.

12. Electronic notices

You agree to receive notices about the app and these terms electronically, by email to your store's contact address or within the app, and that these notices satisfy any requirement that they be in writing.

13. Data Processing Addendum

This section applies where we process personal data of your customers on your behalf.

1. Roles. You are the controller; we are the processor. We process personal data only on your documented instructions, which are these terms, the app's features you enable and your configuration.
2. Data and purpose. Customers' names, emails, phone numbers, booking details, booking answers and notes, and copies of notifications — processed solely to provide the booking, notification and self-service features.
3. Confidentiality. Persons authorised to process the data are bound by confidentiality.
4. Security. We apply the measures described in our Privacy Policy, including TLS in transit, encrypted backups, hashing of passwords and login tokens, per-store data isolation, access logging and an incident response process.
5. Sub-processors. You authorise the sub-processors listed in the Privacy Policy (hosting, email delivery, Shopify, and — only if you enable them — Shopify Flow, Twilio, TypeSafe and the integrations you connect). We will update the list before adding a new sub-processor for core functionality.
6. Assistance. We help you respond to data-subject requests (through Shopify's privacy request tools, which we honour automatically) and provide information you need for data protection assessments.
7. Incidents. We notify you without undue delay, and no later than 72 hours after confirming a personal data breach affecting your data, with the information available to us.
8. Deletion. On uninstall your data is deleted as described in section 10; customer-level erasure happens on Shopify's customers/redact request.
9. International transfers. Our servers and service providers may be located outside your country (including outside Vietnam, the EU/EEA and the UK). By using the app you agree to these transfers; we only use providers that protect the data as described in our Privacy Policy.

10. United States privacy laws. Where the CCPA or another US state privacy law applies, we act as your service provider or processor and we:

    • do not sell or share the personal information, or use it for targeted advertising;
    • do not retain, use or disclose it for any purpose other than providing the app to you, or outside our direct business relationship with you;
    • do not combine it with personal information from other merchants or from our own interactions with consumers, except as those laws permit;
    • comply with those laws, give the personal information the same level of protection they require, and tell you if we can no longer meet our obligations;
    • pass these obligations on to our sub-processors by written contract.

    You may take reasonable steps to make sure we use the personal information consistently with these obligations, and to stop and remediate any unauthorized use. We certify that we understand and will comply with these restrictions.

14. General

These terms and the Privacy Policy are the entire agreement between you and us about the app. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these terms without our consent; we may transfer them with our business. Neither party is liable for delays caused by events beyond its reasonable control.

15. Changes and contact

We may update these terms and will show the new effective date. We will give notice through the app or by email before a material change takes effect. Contact: CleverBooster, admin@cleverbooster.com.

16. Governing law

These terms are governed by the laws of Vietnam. Any dispute that cannot be resolved by contacting us will be handled by the competent courts of Vietnam. Nothing in these terms limits rights you have under mandatory laws of the place where you or your customers are located, including United States federal and state laws that cannot be waived by contract.